Terms & Conditions

Privacy Policy for Muvon Heating & Air

Last Updated: 11/01/2025

Muvon Heating & Air (“Muvon,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how it is shared, and what choices you have. This policy applies to all visitors, customers, and users of our website, services, and SMS/text messaging communications.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information (when necessary for payments)

  • Details related to service requests

  • SMS opt-in consent when you choose to receive text messages

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and tracking technologies (for basic site functionality and analytics)

2. How We Use Your Information

We use your information to:

  • Schedule and confirm HVAC service appointments

  • Communicate with you regarding service updates, technician arrival times, and follow-up information

  • Provide estimates, invoices, and service documentation

  • Respond to questions or customer support requests

  • Improve our services and website experience

  • Send SMS/text messages related to your service (with your consent)

  • Maintain internal business records and compliance

  • Prevent fraud, protect our systems, and ensure security

We do not use your information for unrelated marketing without your explicit consent.

3. SMS/Text Messaging Policy

When you provide your mobile phone number, you may receive SMS messages related to your HVAC service, such as:

  • Appointment confirmations

  • Scheduling updates

  • Technician arrival notifications

  • Service updates or estimate approvals

  • Customer support follow-ups

SMS Consent

By providing your phone number, you consent to receiving text messages from Muvon Heating & Air.
SMS consent is not shared with third parties.

Opt-Out

You may opt out at any time by replying STOP.
After opting out, you will no longer receive SMS messages unless you opt back in.

Message & data rates may apply.

4. How We Share Your Information

We may share personal information only with:

Service Providers

Trusted third-party providers who help us operate our business, such as:

  • Scheduling software

  • Payment processors

  • Customer communication tools (e.g., RingCentral)

  • Website hosting / analytics platforms

These providers are required to keep your information secure and cannot use it for their own purposes.

Legal Requirements

We may share information if necessary to:

  • Comply with laws or legal requests

  • Protect our rights, customers, or business

  • Respond to fraud, security, or safety concerns

We Do NOT Sell Personal Information

Muvon Heating & Air does not sell, rent, or trade your personal information with third parties.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tools to:

  • Improve website performance

  • Keep track of preferences

  • Analyze site traffic and usage patterns

You can disable cookies in your browser, but some site features may not work properly.

6. Data Security

We take reasonable technical and administrative measures to protect your information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Choices and Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your information (unless required for legal or business purposes)

  • Opt out of SMS messaging

  • Opt out of marketing communications

To make a request, contact us at:
support@muvonhvac.com
(or your preferred email)

8. Children's Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal information from children.

9. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date at the top of the policy reflects the most recent changes.

Your continued use of our website or services after updates means you accept the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Muvon Heating & Air
Email: service@muvonusa.com
Phone: (800) 909-9584
Sacramento, CA

SMS Terms & Conditions

Last Updated: 11/01/2025

These SMS Terms & Conditions (“Terms”) describe how Muvon Heating & Air (“Muvon,” “we,” “us,” or “our”) uses SMS/text messaging to communicate with customers. By enrolling in or using our SMS services, you agree to these Terms.

1. Program Description

By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Muvon Heating & Air related to:

  • Appointment scheduling and confirmations

  • Technician dispatch and arrival notifications

  • Service updates and estimate approvals

  • Customer support and follow-up communication

  • Account- or service-related messages

We do NOT send marketing or promotional texts without explicit additional consent.

2. Opt-In Consent

You may opt in to receive SMS messages through:

  • Online scheduling forms

  • Phone-based appointment booking

  • Customer service interactions

  • Written or verbal requests

  • Texting our business number directly

By opting in, you authorize Muvon Heating & Air to send you SMS messages using an automated system or standard messaging tools.
SMS consent is not a condition of purchasing goods or services.

3. Opt-Out Instructions

You may opt out of receiving SMS messages at any time.

To opt out:
Reply STOP to any message.

After you opt out, we will send a confirmation message and no further SMS messages will be sent unless you opt back in.

Additional commands:

  • Reply HELP for assistance

  • Reply STOP to cancel SMS messages

4. Message Frequency

Message frequency varies based on your interactions, appointments, and service activity.

Typical messages may include:

  • 1–3 messages for appointment scheduling

  • 1 message for technician dispatch

  • 1–3 messages for service updates or approvals

  • Occasional follow-up messages

We aim to send only necessary, relevant communications.

5. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

You are responsible for any fees charged by your carrier.

Supported carriers may include (but are not limited to):
AT&T, Verizon, T-Mobile, Sprint, US Cellular, and others.
Carriers are not liable for delayed or undelivered messages.

6. Privacy

Your privacy is extremely important to us.

  • SMS consent is not shared with third parties.

  • Personal information collected through SMS is used only for service-related communication.

  • See our full Privacy Policy at:
    https://yourwebsite.com/privacy-policy (insert your actual link)

7. Eligibility

You must:

  • Be at least 18 years old

  • Provide your own mobile phone number

  • Have a wireless service plan capable of receiving SMS messages

8. Supported Carriers

SMS support is provided on major U.S. carriers.
Delivery is subject to your carrier’s availability and network conditions.

9. Help & Customer Support

For help, reply HELP to any SMS message or contact us:
Email: service@muvonusa.com
Phone: (800) 909-9584
Website: https://muvonusa.com

10. Changes to Terms

We may modify these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our SMS service after changes means you accept the updated Terms.

11. Contact Information

If you have questions about these Terms, contact us at:

Muvon Heating & Air
Email: service@muvonusa.com
Phone: Muvon Heating & Air
Sacramento, CA